Service Availability

There is no scheduled downtime for our online services during our regular service hours.

We apologise for any inconvenience this may cause.

Core Service Hours

Online Services

Core time:

  • Monday - Friday 08:00 - 22:00
  • Saturday 08:00 - 16:00
  • Sunday - Services are normally available however due to regular maintenance updates this is not guaranteed.
  • Certain Life Valuations are unavailable from 18:00 - 22:00 on the last working day of each month. 

"Prudential" is a trading name of Prudential Distribution Limited. Prudential Distribution Limited is registered in Scotland. Registered Office at Craigforth, Stirling FK9 4UE. Registered number SC212640. Authorised and regulated by the Financial Conduct Authority. Prudential Distribution Limited is part of the same corporate group as the Prudential Assurance Company. The Prudential Assurance Company and Prudential Distribution Limited are direct/indirect subsidiaries of M&G plc, a company incorporated in the United Kingdom. These companies are not affiliated in any manner with Prudential Financial, Inc, a company whose principal place of business is in the United States of America or Prudential plc, an international group incorporated in the United Kingdom.